Core Values
- To conduct business according to highest standards of Honesty and Fairness.
- To maintain highest level of integrity and trust while dealing with our clients and employees
- To become a market leader as a service provider and engage actively in fair competition.
- To establish long term relations with clients by providing quality services.
Policies and standards
Policies
Hortitude has policies which provide guidelines about health, safety and accountability of employees, as well as their interactions with customers or clients.
Our policies cover key legal aspects like health and safety, equal opportunity, code of conduct, leave of absence, employee/client complaint and disciplinary action. Our policies are comprehensive, and easily accessible to all employees.
Standards
Hortitude has set highest benchmarks for implementing any practices and tasks related to the business and clients. We ensure that our standards are mandatory courses of action or rules that give formal policies, support and direction, Some of the standards that we focus on are:
- Quality of work
- Efficiency
- Client services
- Professionalism
- Employment
- Health and safety
Procedures
We have a road map for how company operations are executed. All our policies and standards follow set of code of good practices. These code of practices include:
- Health and safety procedures (WORKSAFE based)
- Compliance procedure
- Guidelines for Fresh produce food safety
- Employee Induction procedures
- Risk assessment and risk register management plans
- Compliance procedures
